Broc — Missed train. Clear next step.

68-second silent motion video. English captions are available.
An illustrative late-arrival conversation with a participating business.
The hotel writes its answer; Broc brings the reply and its conditions back to the traveler.

Persistent label: Illustrative example

00:00:00.000 – 00:00:07.000 | Missed your train?
Missed your train?
What about tonight's check-in?
Sakura Inn · Booking: Alex
Description: A missed train puts tonight's hotel check-in in doubt.

00:00:07.000 – 00:00:15.000 | A private worry
What do you tell the hotel?
Will they still let me in?
I don't want to sound like I'm panicking.
Tell Broc how you feel.
The hotel receives the practical details.
Description: Tell Broc your concern. The practical details go to the hotel; the private worry stays with Broc.

00:00:15.000 – 00:00:23.000 | Say it in your own words
Please ask Sakura Inn if I can check in late tonight.
Booking already on file: Alex · Sakura Inn · Tonight
Description: Ask Broc to contact Sakura Inn about a late check-in. Alex's existing booking is already on file.

00:00:23.000 – 00:00:31.000 | One useful question
Broc asks what matters.
What time do you expect to arrive?
Your booking details are already on file.
Description: Broc asks for the missing arrival time.

00:00:31.000 – 00:00:37.000 | A simple answer
Traveler replies: 9:30 PM
The detail the hotel needs.
Description: The traveler expects to arrive at 9:30 pm.

00:00:37.000 – 00:00:46.000 | A clear request in Japanese
Your request, in their language.
To Sakura Inn · Message sent
本日宿泊予定のAlexです。電車に乗り遅れ、到着は21:30頃になりそうです。チェックインは可能でしょうか。
Booking name. Arrival time. A clear question.
Your private worry stays with Broc.
Description: Broc sends the booking name and expected arrival in Japanese, and asks whether check-in is possible.

00:00:46.000 – 00:00:55.000 | The business writes its answer
The hotel answers in Japanese.
21時30分で大丈夫です。フロントは22時に閉まります。遅れる場合は22時までにご連絡ください。
Description: Sakura Inn replies: 9:30 pm is okay. Reception closes at 10; message before then if delayed.

00:00:55.000 – 00:01:04.000 | A clear next step
Now you know what to do.
From Sakura Inn's reply
9:30 pm check-in is okay.
Reception closes at 10 pm.
If delayed, message before 10 pm.
Description: Broc brings back the answer with its condition: if delayed, message the hotel before 10 pm.

00:01:04.000 – 00:01:08.000 | Clarity for both sides
Tell Broc what you need.
The traveler knows what to do.
The hotel knows what to expect.
Participating businesses · tellbroc.com
Description: The traveler knows what to do, and the hotel knows what to expect. Tell Broc what you need.